Rules and Regulations for Astronomy Tours Shop

1. Shop Overview

The Astronomy Tours Shop is an online platform operated by the Astronomy and Science Centre Foundation. Our shop specializes in telescopes, binoculars, microscopes, astronomy-related books, gadgets, jewelry, and clothing. We offer delivery services across Europe via courier or the option for customers to pick up their orders at our location in Finca Astronomica, Campo de Cartagena, Spain.

2. Order and Delivery

  • Orders can be placed online through our website.
  • For products in stock, delivery will be made promptly after payment confirmation.
  • Some products, especially optical equipment, may require 2-3 weeks for delivery as they are imported directly from producers in France, Italy, etc.

3. Payment and Refunds

  • We accept payments through the Stripe system using credit or debit cards.
  • Refunds are only applicable for products damaged during transit. To qualify for a refund, the product must remain unopened and unused. The customer is responsible for covering the transport costs associated with returns.
  • Refunds are not applicable for change of mind due to the import costs incurred by the Foundation.

4. Customer Service

  • Customers who purchase a telescope are entitled to a free telescope training session at Finca Astronomica.
  • Online assistance is available for all customers.

5. Safety and Data Security

  • Our website is secure (HTTPS) and utilizes a safe payment system.
  • Personal information provided by customers is stored securely and will not be shared with third parties.

6. Additional Information

  • We do not have operating hours since our shop operates online.
  • The Foundation reserves the right to update prices and product availability on the website.
  • Customers are encouraged to contact us for any inquiries or assistance.

7. Code of Conduct

While we don’t have specific behavioral guidelines, we expect all customers to engage respectfully and responsibly when interacting with our platform and staff.


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